You’ve got questions. We’ve got answers.

We’re here to make painting easier and simpler than ever before. We’ve included the answers to the most common questions we get below.
Have a question that’s not covered here? Get hold of us on our contact page.

About our paints.

Want more technical information about our paints?
The following data sheets have been prepared by Dekade Paints.

Click here to view the technical data sheets.

Are our paints Solvent based or water based?
Simply Colour paints are all water based and have no added chemicals, making them more environmentally friendly, better for you and better for your home.

How do I store my leftover paint?
Preferably empty your leftover paint into smaller containers and secure the lids tightly. Place these in a cool, dry or shaded area for use later on.

Once opened, what is the shelf life of my paint?
If sealed correctly, the paint should last three months.

How do I dispose of my leftover paint?
Never pour paint down the drain. Instead, leave the paint tin out to dry in the sun. If there is too much paint left over, mix it with sand and leave it to dry, then dispose of it with household waste. If there is quite a lot of paint left over, donate it.

Does your paint have a warranty?
Yes. We’re totally confident in the quality of our paints which is why we offer up to a 10 year guarantee on our products. To find out more about
your product guarantee, email us on

What are VOCs?
Volatile Organic Compounds (VOCs) are gases which are emitted when you use certain products, like paint. These dangerous gases are inhaled by you, and pose a variety of health risks. That’s why we’ve removed as many of these as we can from our paint formula. This means that our paint is low odour and healthier for you, your home, and the environment.

What are the health and safety precautions I should know about your paints?
All of our paints are low in, or free of VOCs and lead-free too – meaning they’re healthier for you and your family. However the following are a few things to note about our paints: All of our paints should be kept out of reach from children. During application of the paint, ensure good ventilation in that space. Avoid contact with your eyes and skin. Should paint come into contact with your eyes, immediately rinse with water and seek medical attention. If accidental contact with skin occurs, immediately wash with soap and water. Paint is harmful if swallowed. Do not induce vomiting. Seek medical attention immediately.

About us.

Who manufactures your products?
All of our paints are locally manufactured by Dekade Paints, a family-run business based in Pietermaritzburg, South Africa.

About your projects.

What should I use the Trim paint for?
The trim paint is ideal for skirting boards, windowsills and doors because it’s tough Satin finish protects against marks and scuffs.

What paint can I use on my furniture?
The Trim paint is perfect for furniture projects because it is durable enough to stand up to everyday wear and tear. Read more about painting your furniture with Trim paint here.

Do I need to use primer before I paint?
You need primer when you’re painting surfaces like bare drywall, stained or repaired areas, bare wood and high-gloss finishes. Primer provides better adhesion and coverage of previous paint coats, irregular surfaces and surface stains. It should also be used if you’re changing the colour of your wall from very dark to very light, in order to save you from applying extra coats of paint.

What is a Matt finish paint?
 Matt paint has a more muted and subtler finish, with no shine. Matt paint will also disguise imperfections better too, which makes it ideal for your high-traffic areas.


Trade Discounts

Who Qualifies for Trade Discounts?
Businesses that have submitted their registration form to and have been verified. Please click here for the form: Registration Form

How does the Trade discount work?
A discount code is linked to the supplied email address which shall be applied by the customer in the discount bar at the online checkout. No other email address or user is permitted to use this code.  

What percentage do you qualify for?
The Trade Discount amount shall be 10% (ten percent) and work on a sliding scale. A customer can earn a discount percentage of up to 12% (twelve percent) depending on the purchase quantity in a set time frame. This time frame is established at Simply Colours discretion.

Forgotten to add your Discount code?
If you fail to use the discount code at the checkout then you will forfeit your Trade Discount and you cannot redeem a Trade Discount at a later date.

What products does the Trade Discount apply too?
All products excluding products that are on special or below cost price.

Can you use the Trade discount with another voucher?
You may not claim the Trade Discount in conjunction with any other discount which Simply Colour may offer from time to time – only one discount may be utilised per purchase.

Are there any additional benefits?
The registered Trade Customer will also receive a selection of 5 free swatches. The swatch colour selection is at Simply Colour’s Discretion and  they will be supplied to the Trade customer with their first purchase.

Trade Customers will also be sent exclusive Trade promotions and discounts.  Only Registered Trade customers will receive these and cannot be used by other customers.


For more information please refer to our Terms and Conditions

About payment, delivery and returns.

When can I expect to receive my Simply Colour order?
Once an order is placed, it will generally be dispatched the next day with an overall lead time of 5-7 business days. Orders placed on weekends or public holidays will be processed the following business day.

For larger orders (5 or more 5L’s or 20L’s) please note that this will be ordered from the factory to ensure consistency. Therefore a longer lead time is to be expected with dispatch happening the following Tuesday or Thursday respectively.

Simply Colour uses a third party courier service and therefore cannot control when there are delays by the courier service. Please note during the festive seasons we may experience courier delays more frequently. We promise to do our best to deliver your items as quickly as possible but there might be delays with the delivery of an order. We do apologise for any inconvenience caused and as always, we aim to give you the best experience and work tirelessly to do so.

Where does Simply Colour deliver to?
We’ll deliver directly to your door, anywhere in South Africa (including the outlying areas). You name it, we’ll get it there.

How do I place a return?
Bought too much paint or is there an issue with your paint? Click here to fill out a return form.

Please see our Returns Policy.

Festive season trading

Simply Colour will close for the festive season from the 21st December 2023 to 2nd January 2024. This is due to Festive season shutdown of our factory as well as our third party courier service on the 21st December.

Orders can still be placed during this period however they will only begin processing on the 3rd January 2024 when Simply Colour reopens.

Orders placed before the 20th December, 10am will be dispatched before closure. Orders after 10 am and onwards will be dispatched from the 3rd January 2024.

We thank you, our wonderful customers for another successful year. The Simply Colour team wishes you a happy holidays and new year.