We’re here to make painting easier and simpler than ever before. We’ve included the answers to the most common questions we get below.
Have a question that’s not covered here? Get hold of us on our contact page.
Want more technical information about our paints?
The following data sheets have been prepared by Dekade Paints.
Click here to view the technical data sheets.
Are our paints Solvent based or water based?
Simply Colour paints are all water based and have no added chemicals, making them more environmentally friendly, better for you and better for your home.
How do I store my leftover paint?
Preferably empty your leftover paint into smaller containers and secure the lids tightly. Place these in a cool, dry or shaded area for use later on.
Once opened, what is the shelf life of my paint?
If sealed correctly, the paint should last three months.
How do I dispose of my leftover paint?
Never pour paint down the drain. Instead, leave the paint tin out to dry in the sun. If there is too much paint left over, mix it with sand and leave it to dry, then dispose of it with household waste. If there is quite a lot of paint left over, donate it.
Does your paint have a warranty?
Yes. We’re totally confident in the quality of our paints which is why we offer up to a 10 year guarantee on our products. To find out more about
your product guarantee, email us on email@example.com
What are VOCs?
Volatile Organic Compounds (VOCs) are gases which are emitted when you use certain products, like paint. These dangerous gases are inhaled by you, and pose a variety of health risks. That’s why we’ve removed as many of these as we can from our paint formula. This means that our paint is low odour and healthier for you, your home, and the environment.
What are the health and safety precautions I should know about your paints?
All of our paints are low in, or free of VOCs and lead-free too – meaning they’re healthier for you and your family. However the following are a few things to note about our paints: All of our paints should be kept out of reach from children. During application of the paint, ensure good ventilation in that space. Avoid contact with your eyes and skin. Should paint come into contact with your eyes, immediately rinse with water and seek medical attention. If accidental contact with skin occurs, immediately wash with soap and water. Paint is harmful if swallowed. Do not induce vomiting. Seek medical attention immediately.
Who manufactures your products?
All of our paints are locally manufactured by Dekade Paints, a family-run business based in Pietermaritzburg, South Africa.
What should I use the Trim paint for?
The trim paint is ideal for skirting boards, windowsills and doors because it’s tough Satin finish protects against marks and scuffs.
What paint can I use on my furniture?
The Trim paint is perfect for furniture projects because it is durable enough to stand up to everyday wear and tear.
Do I need to use primer before I paint?
You need primer when you’re painting surfaces like bare drywall, stained or repaired areas, bare wood and high-gloss finishes. Primer provides better adhesion and coverage of previous paint coats, irregular surfaces and surface stains. It should also be used if you’re changing the colour of your wall from very dark to very light, in order to save you from applying extra coats of paint.
What is the difference between a low sheen and matt paint?
Low sheen paint has a slight shine to its finish and therefore reflects more light. Matt has a more muted and subtler finish, with no shine. Matt paint will also disguise imperfections better too, which makes it ideal for your high-traffic areas.
Simply Colour stocks Matt paint for online purchases with Low Sheen available in our Shaves Stores. Please contact us at firstname.lastname@example.org should you be looking for Low Sheen for online purchase.
When can I expect to receive my Simply Colour order?
Once an order is placed, it will generally be dispatched the next day with an overall lead time of 5-7 business days. Orders placed on weekends or public holidays will be processed the following business day.
For larger orders (5 or more 5L’s or 20L’s) please note that this will be ordered from the factory to ensure consistency. Therefore a longer lead time is to be expected with dispatch happening the following Tuesday or Thursday respectively.
Simply Colour uses a third party courier service and therefore cannot control when there are delays by the courier service. Please note during the festive seasons we may experience courier delays more frequently. We promise to do our best to deliver your items as quickly as possible but there might be delays with the delivery of an order. We do apologise for any inconvenience caused and as always, we aim to give you the best experience and work tirelessly to do so.
Where does Simply Colour deliver to?
We’ll deliver directly to your door, anywhere in South Africa (including the outlying areas). You name it, we’ll get it there. Please note that the standard rate for delivery is R150 including VAT.
How do I place a return?
Bought too much paint or is there an issue with your paint? Click here to fill out a return form.
Please see our Returns Policy.