Your questions, answered.

We’re Simply Colour. Here to guide, inspire and help in any way you need.
Take a look at the answers to some of the most frequently asked questions.

About our paints.

How do I store my leftover paint?
Preferably empty your leftover paint into smaller containers and secure the lids tightly. Place these in a cool, dry or shaded area for use later on.

Once opened, what is the shelf life of my paint?
If sealed correctly, the paint should last three months.

How do I dispose of my leftover paint?
Never pour paint down the drain. Instead, leave the paint tin out to dry in the sun. If there is too much paint left over, mix it with sand and leave it to
dry, then dispose of it with household waste. If there is quite a lot of paint left over, donate it.

Does your paint have a warranty?
Yes. We’re totally confident in the quality of our paints which is why we offer up to a 10 year guarantee on our products. To find out more about
your product guarantee, email us on hello@simplycolour.co.za

What are VOCs?
Volatile Organic Compounds (VOCs) are gases which are emitted when you use certain products, like paint. These dangerous gases are inhaled by
you, and pose a variety of health risks. That’s why we’ve removed as many of these as we can from our paint formula. This means that our paint is
low odour and healthier for you, your home, and the environment.

What are the health and safety precautions I should know about your paints?
All of our paints are low in, or free of VOCs and lead-free too – meaning they’re healthier for you and your family. However the following are a few
things to note about our paints: All of our paints should be kept out of reach from children. During application of the paint, ensure good ventilation
in that space. Avoid contact with your eyes and skin. Should paint come into contact with your eyes, immediately rinse with water and seek medical
attention. If accidental contact with skin occurs, immediately wash with soap and water. Paint is harmful if swallowed. Do not induce vomiting. Seek
medical attention immediately.

About us.

Who manufactures your products?
All of our paints are locally manufactured by Dekade Paints, a family-run business based in Pietermaritzburg, South Africa.

About your projects.

What should I use the trim paint for?
The trim paint is ideal for skirting boards, windowsills and doors because it’s tough finish protects against marks and scuffs.

What paint can I use on my furniture?
The trim paint is perfect for furniture projects because it is durable enough to stand up to everyday wear and tear.

Do I need to use primer before I paint?
You need primer when you’re painting surfaces like bare drywall, stained or repaired areas, bare wood and high-gloss finishes. Primer provides better adhesion and coverage of previous paint coats, irregular surfaces and surface stains. It should also be used if you’re changing the colour of your wall from very dark to very light, in order to save you from applying extra coats of paint.

What is the difference between a low sheen and matt paint?
Low sheen paint has a slight shine to its finish and therefore reflects more light. Matt has a more muted and subtler finish, with no shine. Matt paint will also disguise imperfections better too, which makes it ideal for your high-traffic areas.

About payment and delivery.

When can I expect to receive my Simply Colour order?
Once an order is placed, it will generally take between 5 to 7 business days to receive it. As it is the festive season we are experiencing courier delays from time to time. We promise to do our best to deliver your items as quickly as possible but there might be delays with the delivery of an order. We do apologise for any inconvenience caused and as always, we aim to give you the best experience and work tirelessly to do so.

Where does Simply Colour deliver to?
We’ll deliver directly to your door, anywhere in South Africa (including the outlying areas). You name it, we’ll get it there. Please note that the standard rate for delivery is R150 including VAT.

How do I place a return?
All of our paints are tinted individually according to every order made. This means that we unfortunately cannot do any returns on paint. However, if your paint (or any other Simply Colour product) is damaged, incorrect or unsatisfactory, please contact us within 7 days of receiving your order by emailing hello@simplycolour.co.za